Refund Policy

We want you to be happy with CapsCanvas. This policy explains when and how you can request a refund for a paid subscription.

1. Our Commitment

CapsCanvas processes payments securely through PayFast, a South African payment gateway. We are committed to fair and transparent billing. If you are not satisfied with your subscription, you may request a refund within the window described below.

2. Refund Window

You may request a refund within 7 calendar days of any subscription charge (initial payment or renewal). Requests received after 7 days from the charge date will not be eligible for a refund for that billing period.

3. Eligible Refunds

A refund may be granted in the following circumstances:

• You request a refund within 7 days of being charged and have not made extensive use of the platform during that period (fewer than 5 AI-generated resources used in the billing period).
• You were charged in error (e.g. duplicate payment or a technical fault on our side).
• The platform was unavailable for more than 48 consecutive hours during your billing period due to an issue on our side.

Approved refunds are pro-rata based on the unused portion of your subscription period where applicable.

4. Non-Refundable Situations

We are unable to issue refunds in the following cases:

• Refund requests made more than 7 days after the charge date
• Free-plan credits or bonus credits — these are provided at no cost and have no monetary value
• Subscription periods where more than 5 AI resources were generated
• Charges for billing periods that have already ended
• Dissatisfaction with AI-generated content quality — we encourage you to use the free plan to evaluate the platform before upgrading
• Accidental renewals where the account was not cancelled before the renewal date (though we encourage you to contact us and we will consider each case)

5. How to Request a Refund

Send an email to info@capscanvas.co.za with the subject line "Refund Request". Please include:

• The email address associated with your CapsCanvas account
• The date of the charge you are querying
• A brief reason for your request

We will acknowledge your request within 1 business day and respond with a decision within 3 business days.

6. Refund Processing

Approved refunds are processed through PayFast back to the original payment method used at the time of purchase. Processing typically takes 5–7 business days after approval, depending on your bank or card issuer. We will send you a confirmation email once the refund has been initiated.

7. Cancellation vs. Refund

Cancelling your subscription stops future charges but does not automatically trigger a refund for the current billing period. If you want a refund for the current period, you must submit a refund request as described above in addition to cancelling.

To cancel your subscription, go to Account Settings → Subscription in your dashboard, or email us at info@capscanvas.co.za.

8. Consumer Rights

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or any other applicable South African consumer protection legislation.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

• Email: info@capscanvas.co.za
• Subject line: "Refund Request" or "Billing Query"